Thank you for shopping at Byoodi. We value your satisfaction and want to ensure that you are happy with your purchase. This refund policy outlines the guidelines and procedures for requesting a refund for products purchased from our company. Please read this policy carefully before making a purchase.
- 30-Day Refund Period: We offer a 30-day refund period from the date of purchase for eligible products. If you are not completely satisfied with your purchase, you may request a refund within this timeframe.
- Eligibility: To be eligible for a refund, the following conditions must be met:
- The product must be returned in its original packaging: To qualify for a refund, the product must be returned in the same condition as it was received, including the original packaging and any accessories or documentation that came with it.
- The product must not be custom made or bespoke: Please note that custom made or bespoke products are excluded from our refund policy. These products are specially made to your specifications and cannot be returned or refunded unless they are defective or damaged upon arrival.
- Return Process: If you would like to request a refund, please follow these steps:
- Contact our customer support: Reach out to our customer support team within the 30-day refund period to initiate the refund process. You can contact us through email, phone, or the communication channel specified on our website.
- Provide necessary details: Please provide your order number, the product details, and the reason for your refund request. Our customer support team will guide you through the return process.
- Return the product: Once your refund request is approved, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to avoid any damage during transit.
- Refund Issuance:
- Inspection of returned product: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- Refund processing: If the returned product is deemed eligible for a refund, we will process the refund within a reasonable timeframe. The refund will be issued using the same payment method used for the original purchase.
- Non-refundable Items: Please note that the following items are non-refundable:
- Custom made or bespoke products: As mentioned earlier, custom made or bespoke products are exempt from our refund policy unless they are defective or damaged upon arrival.
- Contact Us: If you have any questions or concerns about our refund policy, please feel free to contact our customer support team. We are here to assist you and ensure a satisfactory shopping experience.
Note: This refund policy is subject to change at the discretion of Byoodi. Please review the policy before making any purchase to ensure you are aware of the most recent terms and conditions.
Need Help?
Contact us at refund@byoodi.com for questions related to refunds and returns.
